April 1, 2020

Dear Clients and Families,

We will get through these trying days. While this virus has humbled us with its destructive spread, we are rising up to mitigate the damage and meet the challenges posted. Our communities, our families, and our organization are resilient. I am incredibly proud of the good work that our care managers, office team members, and caregivers are doing. In normal times, the work is critically important. In today’s world, heroic is the only suitable adjective.

Arosa+LivHOME is actively monitoring the progression of the coronavirus (COVID-19) to ensure that we have the most current and accurate information on the threat of the virus. This situation continues to develop rapidly as new cases are identified in our communities. Our protocols are being adjusted as needed, and we will be sure to communicate any changes to you.

While most cases of COVID-19 are mild, causing only a fever and cough, a very small percentage of cases become severe and may progress, particularly for the elderly and those with underlying medical conditions. Given this is the primary population that we serve, we understand your concerns and want to share how our organization is responding.

We are following updates and procedures from the Centers for Disease Control (CDC), the Home Care Association of America, Joint Commission, and local and county authorities. Our response and plans may adjust according to the recommendations from these organizations.

  • As a standard practice, we have an emergency preparedness plan in place. We will continue to follow it as this situation evolves or update it accordingly.
  • All caregivers follow established protocol regarding staying home when sick. This practice is not new to our staff. We are proud to be one of the few home care companies to have offered PTO to our caregivers prior to this crisis.
  • Ongoing communication with caregivers to assess any known risk factors, such as travel to areas with widespread outbreaks or local contact in areas known to have reported cases, in an attempt to ensure that caregivers who are deemed high-risk do not work with clients.
  • We believe that home remains the safest place for you or your loved one. Possible exposure will remain the lowest for those who are able to stay in their homes with limited outside contact. For this reason, we feel fortunate to be able to provide care that can keep people at home.
  • For clients we serve who reside in facilities or other group-type living situations, we will work closely with the facility on any protocols, exchange of information, or other guidelines as necessary.
  • We are vigilant about our need to help protect our clients from any other communicable disease. These measures are not new to us as we seek to minimize risk regularly for our clients, regardless of an outbreak such as COVID-19.

What You Can Do to Protect Yourself and Your Family

  • Wash your hands often with soap and water for at least 20 seconds. And/or use an alcohol-based hand sanitizer that contains at least 60% alcohol if soap and water are not available.
  • Avoid touching your eyes, nose, or mouth with unwashed hands.
  • Avoid close contact with people who are sick.
  • Cover your mouth and nose with a tissue when you cough or sneeze, then throw the tissue in the trash and wash your hands.
  • Clean and disinfect objects and surfaces.
  • Eat well, drink lots of water and get rest to strengthen your immune system.
  • Have a family emergency preparedness plan that includes care coverage and back up support, if possible.
  • Stay at home and away from others if you are feeling ill.
  • If you have underlying medical issues that put you in the high-risk category, please stay home and limit your contact with others.

If you have any further questions, feel free to contact me. My email is below. I want to assure you that we are following all the necessary protocols to protect our clients.


Ari S. Medoff, CNA & CEO
[email protected]

P. S.: Please visit https://livhome.com/client to fill out a short questionnaire that will help us keep our caregivers and you as safe as possible. We ask that if you answer “Yes” to any of the questions that you contact us immediately, for two reasons:

  1. This will allow us to prepare our caregivers to provide you the best possible care by having them complete additional coronavirus training.
  2. A central part of our mission is to a attract, train, retain and treasure the best care professionals, and everyone’s well-being is of the utmost importance to us. Alerting us to any heightened risk of exposure will allow us to provide any care professional entering your home with proper personal protective equipment.

Finally, if circumstances change such that you would have to answer “Yes” to any of the questions, we ask that you contact us immediately so that the foregoing steps may be taken in advance of the next visit.