How do we decide if there is a need?

Senior care is defined by ability, not age. We all want to be in control of our own lives to the degree possible. Listen to your heart and trust your gut. If you or a family member just aren’t able to do what’s necessary to live safely and happily at home, then it’s time to give serious thought to looking for additional help. If you are already thinking about it, the key is planning and the best time to plan and prepare is right now. Many people don’t realize that many of the “emergencies” they end up confronting could have been avoided by planning.

How do we select an agency?

Look for an agency or service licensed by the North Carolina Department of Health and Human Services. DHHS has very stringent requirements for licensing and they monitor every licensed agency for compliance. A good agency will talk with you to work through questions relative to activities of daily living, mobility, physical health, vision, and nutritional needs to determine if there is a need and if that need can be addressed within the scope of services for which the agency is licensed.

The agency should also be bonded. Don’t be afraid to ask for references from other clients. And don’t be afraid to ask your potential care provider as many questions as necessary to ensure your confidence. It’s all about comfort and peace of mind.

What is the difference between a companion and an in-home aide?

A companion is trained to provide companionship, transportation, serve meals and keep an eye on the clients overall well-being. An in-home aide is an assistant who has either satisfied a hands-on skills assessment by a qualified RN or someone who is has not only satisfied the skills assessment but is also certified as a nurse assistant by the state of North Carolina so that, in addition to the services above, they can assist with hygiene, dressing and assistance with ambulation. At Companion and Home Care, LLC, we provide both levels of care.

What types of payment do you take?

We accept private pay. Most long term care policies have provisions for in-home assistance and because we are licensed by the state of North Carolina, we qualify to provide care. We work with our clients to assess their long term care policy and will help our clients file claims or file on their behalf.

What is the process for getting started?

Let’s talk! We will meet with you in the office or in the home to discuss general questions. Our registered nurse will visit with you in your home to conduct a needs assessment and safety check. The, in collaboration with you, she develops your plan of care (POC).

While we are meeting with you to develop your plan of care, we are also developing your person-centered profile. This means that through our conversations with you, we have an idea of your personal interests, what’s important to you and the skills needed for your care. From here we endeavor to best match you with members of our care giving team based on their skills, experience and personal interests.

We bring caregivers to your home for a personal introduction. They have a copy of your plan of care which they follow carefully. We have also reviewed your person centered profile with them. Our commitment to you is that we will always be accessible to answer any questions you may have.

At Companion and Home Care, we’re all about you – your safety, well-being and peace of mind.